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Delivery Policy


Delivery Policy
We at Identity Apparel Clothing know that when you place a order online you want it fast as possible, so we aim to dispatch all orders placed before 15:00 GMT on the same working day.

Exceptions include orders made on weekends or UK bank holidays, which will be dispatched on the next working day.

You'll receive a confirmation email when your item/items are dispatched to the email address you provided when placing your order. If you have selected a tracked method of shipping your tracking number will also be supplied.
Most UK orders are dispatched through either Royal Mail or Hermes.
Please note we accept no responsibility for any packages that are not received due to customer error, such as typing the incorrect address details etc.
We recommend all customers to review your order before confirming payment to ensure you have inputted the correct details i.e. Address, Contact name & number.
If you need to change any details please email us immediately after placing your order at support@idapparelclothing.co.uk and we'll do our best to correct your information before shipping.

United Kingdom Costs
UK Standard Delivery (9-14 Days) £2.99 or FREE over £35.00*
Some items may be shipped out separately due to stock coming from different warehouses. Check each item page separately for estimated delivery time.  
International Costs
United States & Canada Delivery (12-18 Days) £12.99 or FREE over £60.00*
Please be aware that you may need to pay import tax at your local postal depot before US customs can release your item/items to you. Also delivery is not avaliable in some parts of the United States 
European Standard Delivery (10-14 Days) £9.99 or FREE over £60.00*
(Delivery available in the following countries France, Germany, Spain, Belgium, Netherlands, Sweden, Norway)
Important Notice
Slight delays on some deliveries due to COVID19
Please note these times are estimated
Some orders may arrive after the times stated above due to reasons out of our control. Please allow 5 extra working days before contacting us. (Working days are Mon-Fri)
Also allow an extra 3-5 days delivery during bank holidays, Black Friday, Cyber Monday and busy periods. 
If you require any more information regarding deliveries please contact us: support@idapparelclothing.co.uk